POLICIES/PROCEDURES

Thank you for visiting our website. J.London is a home decor brand which brings unique, classic elegant and glamorous designs into your home. At J.London we promote creativity, integrity and hard work. Those qualities are very important to guarantee our customer satisfaction. We strive to offer high quality pieces and experience when working with us.

We hope our policy page helps you navigate and find answers to questions you might have. We appreciate and listen to our customer’s suggestions and feedback in order to give them the best experience when shopping on our platform.

RETURN & REFUND POLICY

All items are final sale and cannot be exchanged or returned. Due to the nature of our business, we do not offer refunds. We pride ourselves on the good condition of our gently used furniture and décor items from our inventory. When working with J.London, we provide photos and videos to ensure the condition of the item before selling. We ask that you inspect your furniture and décor before purchase to ensure you are pleased with the product. If needed, please request additional images and video by contacting us at:
Office: 484-469-3879 • Cell : 267-679-6077 or at j.londondesign1@gmail.com.

SHIPPING POLICY

Orders will be processed between 1-3 days once your order has been processed your merchandise will be shipped between 3-7days. Orders cannot be canceled once shipped. We carefully inspect all furniture and décor items before shipping.

J.London ensures that you have complete peace of mind when making a purchase, but in the event that your item is damaged while in transit, please contact J. London immediately. We will ask for photos to determine the best course of action. All claims much be made within a 48-hour time period after delivery. Any claims after 48 hours will not be accepted.

LOCAL PICK-UP & DELIVERY

If you live in the Tri-State area, you may pick-up your purchase during normal business hours. We can hold your purchase for 24 hours if you would like to pick it up instead of having it delivered. If you’re local and would like delivery we will handle delivery through a 3rd party delivery agent. We make sure your purchase is wrapped and packed correctly to maintain good conditions for shipment. A tracking number will be provided for each shipment.

CANCELLATION POLICY

Prior to shipping or local pickup, buyers may cancel an order for any reason. Please notify us within 24 hours of purchase if you would like to cancel an order.