Beautiful Living Begins Here
FAQ
Where do you purchase your merchandise from?
Here, there and everywhere! We buy everything from reliable sources such as private cosigners to upscale vintage shops and we like to keep them secret. This is how we are able to continue finding great items and keep them affordable!
What’s your return policy?
All items are final sale and cannot be exchanged or returned. Due to the nature of our business, we do not offer refunds. We pride ourselves on the good condition of our gently used furniture and décor items from our inventory. When working with J.London, we provide photos and videos to ensure the condition of the item before selling. We ask that you inspect your furniture and décor before purchase to ensure you are pleased with the product. If needed, please request additional images and video by contacting us at:
Office: 484-469-3879 • Cell : 267-679-6077 or at j.londondesign1@gmail.com.
Is all your merchandise all used (consigned)?
We purchase and sell new original furniture and home goods. At J.London we also refurbish, restore and update furniture and décor. Our goal is to make sure that the pieces that we acquire go on to bring enjoyment to new homes
What’s your shipping policy?
Orders will be processed between 1-3 days once your order has been processed your merchandise will be shipped between 3-7days. Orders cannot be canceled once shipped. We carefully inspect all furniture and décor items before shipping.
J.London ensures that you have complete peace of mind when making a purchase, but in the event that your item is damaged while in transit, please contact J. London immediately. We will ask for photos to determine the best course of action. All claims much be made within a 48-hour time period after delivery. Any claims after 48 hours will not be accepted.
What form of payment do you take?
J.London accepts the following forms of payment for online payment Visa, Master Card, American Express, Discover, and PayPal. Currently, we do not accept Personal checks.